Ascentec Engineering is committed to serving our customers. If you feel the product you have purchased is not satisfactory or is not performing to your expectations, please call or e-mail our sales support staff (503-925-1942 or sales@ascenteceng.com) to discuss your situation. We would appreciate the opportunity to make the product perform to your expectations. If you are not satisfied with the results, you may return the product under the conditions that follow.

 

If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges are considered services already consumed and therefore are not refundable. Please mail your package in a prepaid, insured, traceable method to the address below.

 

Ascentec Engineering

13565 SW Tualatin-Sherwood rd. Suite 800

Sherwood, Or 97140

Returned Products must be in the same condition as you received them. You are responsible for any damage to your product during the return shipment.